CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO partners with Mutare for improved voice security and Enghouse buys Aculab.

A contributor called it last month and we’re confirming it with our own year in review – this is the year Teams took over UCaaS.

A look back at some of the key trends in POTS, Gen AI security and workplace collaboration, as well as some insights on ...

As agents become connected, the value of every connected application will rise – provided vendors can work together to let their AI agents work together.

A contributor called it last month and we’re confirming it with our own year in review – this is the year Teams took over UCaaS.

Encapsulating 52 weeks' worth of news into one end-of-the-year recap is rarely so easy as it is this year. The year's biggest story was the still-unsettled return to office (RTO) debate. On one side, ...

A look back at some of the digital workplace trends in 2024, including collaborative work management, return to office versus work from home and video meetings.

There's something else that's at play here, as well. Prior to the existence of CCaaS – that is, ‘as a service’ – companies would buy a PBX, and then they would buy a contact center. And 60 to 70% of ...