Rolling out communication skills training to large numbers of people is a challenge. The ‘Simple Skills Secrets’ model was developed to provide an easily remembered visual model for any staff member, ...
1 When things go wrong, it is often a potentially preventable incident, caused by the interaction of several human factors rather than the result ... to be a gap between evidence-based knowledge in ...
Be Human Model - Developing Emotional Resilience to Guard Against Compassion Fatigue Overview; Compassionately support staff to recognise their empathy, secondary trauma and their own well-being, to ...