According to a new State of AI Development Report from Vellum, 2025 is going to be a year of AI but many enterprises are ...

Ankur Aggarwal highlights the transformative impact of AI in customer service. By merging innovation with user-focused design ...

The rapid advancement of artificial intelligence (AI) technologies is reshaping the corporate landscape, offering unparalleled opportunities ...

Exceptional customer experience in 2025 requires understanding customer needs, leveraging personalization, building trust, and addressing regional and industry-specific nuances.

Ever wanted to yell at the people who made your car? Ford's proposed a system that would let owners do exactly that, from the ...

CNH rolls out new AI tool for instant customer support Basildon, January 15, 2025 A CNH chatbot powered by artificial intelligence (AI) is changing the game when it comes to helping dealers support ...

Check out my in-depth review of Simplified AI and find out if it's the all-in-one tool for social media content creation and ...

WhatsApp is expanding its AI capabilities by introducing a new feature that lets users create personalized AI chatbots ...

WhatsApp is reportedly testing a feature allowing users to create their personalized AI-powered chatbots, as reported by ...

On the other hand, projections by Statista indicate that the market size for generative AI will reach $62.72 billion by 2025, ...

By getting certain fundamentals right, companies can deliver a great customer experience (CX) no matter what industry or region they operate in. Wayne Haw, regional director for CX customer success: ...