The global integration of Artificial Intelligence (AI) has given a major push for the call center industry's massive smart ...

SQM Logo SQM Post-Call CSat Prediction QA Model CSat Score SQM Group has developed the Post-Call CSat Prediction Model – this ...

Content oversight and quality assurance provided by Studio 1847 At 39 years old, Dr. Susan Monias experienced a life-altering wake-up call that reshaped her entire career and philosophy on health ...

A few weeks ago, a Filipino BPO worker sparked a heated discussion on Reddit with a chilling prediction: "I keep saying this.

NICE Inform Elite will give the San Francisco DEM a single, consolidated solution for capturing and analyzing 911 ...

NICE Inform Elite will give the San Francisco DEM a single, consolidated solution for capturing and analyzing 911 communications and incident data, along with automated tools for performing Quality ...

Suncomm 911 Communications has reported a decrease in the number of 911 calls received last year, with a total of 146,000 ...

A few weeks ago, a Filipino BPO worker sparked a heated discussion on Reddit with a chilling prediction: "I keep saying this.

The blockchain-AI synergy fortifies cybersecurity, safeguarding businesses against advanced threats while ensuring data privacy and integrity. AI-driven candidate discovery and resume screening ...

The global Quality Assurance (QA) market, currently valued at approximately USD 332.2 billion and expected to surpass USD 500 billion by 2032 ...

The Justice Department announced a settlement with Nevada to address violations of the Americans with Disabilities Act (ADA) ...

From manual quality assurance to AI-powered reviews and speech analytics Call center quality assurance used to be a labor-intensive process, with supervisors listening to call recordings from start to ...