CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO partners with Mutare for improved voice security and Enghouse buys Aculab.

Data from the commercial real estate industry – and from workplace leaders – underscores a link between hybrid work and lease ...

A look back at some of the key trends in POTS, Gen AI security and workplace collaboration, as well as some insights on ...

A contributor called it last month and we’re confirming it with our own year in review – this is the year Teams took over UCaaS.

This partnership dispels the myth that the only companies using Amazon Connect are newer brands looking to shake up the status quo.

As agents become connected, the value of every connected application will rise – provided vendors can work together to let their AI agents work together.

A contributor called it last month and we’re confirming it with our own year in review – this is the year Teams took over UCaaS.

Chatbots only resolve 16% of customer interactions, on average. CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO partners with Mutare for improved ...

Generative AI is useful as an agent assistant, but could agent replacement be too tempting to resist? CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, ...

Encapsulating 52 weeks' worth of news into one end-of-the-year recap is rarely so easy as it is this year. The year's biggest story was the still-unsettled return to office (RTO) debate. On one side, ...

Companies are beginning to recognize the direct correlation between empowered employees equipped with real-time data and satisfied customers. This partnership dispels the myth that the only companies ...