By 2027, the chatbot market is expected to hit $3.99 billion, with a compound annual growth rate (CAGR) of 23.3%. This ...

You won't only be faced with AI chatbots when you seek out ChatGPT or Claude -- most companies with online customer service ...

Chatbots are becoming increasingly common, with more than three quarters of consumers saying in a 2022 survey that they had ...

Since the launch of OpenAI’s ChatGPT two years ago, the artificial intelligence industry has been in a race to develop chatbots ... AI “to streamline operations, personalize customer ...

AI is not here to replace call center agents but to complement their work and improve the customer experience. By adopting a hybrid strategy that leverages AI's automation and data processing ...

Sentiment analysis transforms customer experience by uncovering emotions, driving engagement and delivering ...

Experts caution against relying on chatbots for sensitive information, particularly for health advice. Surveys show increasing use of AI for guidance, but personal, financial, and medical details ...

Artificial intelligence could achieve sentience in 10 years. We should prepare for these systems to have their own subjective experiences, including sensing pain caused by humans.

Chatbots might seem like trustworthy smart assistants, but experts are warning not to get too personal with the AI-powered agents. Recent survey data from Cleveland Clinic shows that one in five ...

Character.ai is a popular app for chatting with bots. Its millions of chatbots, most created by users, all play different roles. Some are broad: general-purpose assistants, tutors, or therapists ...