By 2027, the chatbot market is expected to hit $3.99 billion, with a compound annual growth rate (CAGR) of 23.3%. This ...

AI is not here to replace call center agents but to complement their work and improve the customer experience. By adopting a ...

You won't only be faced with AI chatbots when you seek out ChatGPT or Claude -- most companies with online customer service ...

Since the launch of OpenAI’s ChatGPT two years ago, the artificial intelligence industry has been in a race to develop chatbots ... AI “to streamline operations, personalize customer ...

Experts caution against relying on chatbots for sensitive information, particularly for health advice. Surveys show increasing use of AI for guidance, but personal, financial, and medical details ...

Artificial intelligence could achieve sentience in 10 years. We should prepare for these systems to have their own subjective ...

You could sit back as the chatbot trawls through the internet for pizza joints, reads reviews, interacts with other chatbots ... to develop AI agents that help review and act on customer service ...

Chatbots might seem like trustworthy smart assistants, but experts are warning not to get too personal with the AI-powered agents. Recent survey data from Cleveland Clinic shows that one in five ...

It remains unclear at this late date, however, what exactly these news-fueled AI chatbots are even supposed to do, let alone whether they’re any good at doing it. After Time announced its new ...