The IT Service Level Agreement defines the level of service provided by Digital Services to our customers in support of their core IT requirements. It defines how quickly you can expect support from ...

The Information Technology Department has adopted a Service Level Agreement (SLA) to guide its project management. The goals of our SLA are to improve management performance, to provide more effective ...

The Bates College Digital Media Studios is prepared to work with you to stream your live events. This Service Level Agreement is developed in order to help you, our customer, understand the type of ...

The more competitive the market for the particular service, the more comprehensive and the tighter the commitments or service level agreements (SLAs) that are offered. In the same way, within the ...