It’s always been to help employees think and act like owners and to treat them like partners. Business owners and partners share goals. They all understand the challenges and opportunities facing ...

Even if your business has developed the most exceptional product or service, it’s the customer who ultimately determines whether it hits the mark or not. Listening to your customers and ...

Years of research have revealed that the single most important factor that separates the good companies from the great companies—Adidas from Nike, Kawasaki from Harley-Davidson, Hewlett-Packard from ...

How listening to your customers can fuel the change you need Customer reviews are a primary touchpoint between businesses and their customers, but they're only valuable if the business acts after ...

Customers want to know their technology providers are standing by to help them. They want a trusted advisor—not a vendor who ...

Magazine. Leahy explained why listening to the brand's customers on three key issues has been key to her success. First, customers wanted more new products — so she said Glossier overhauled 90% ...

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‘If you listen, the customer will tell you what they want to do,’ Defy Founder and CEO Justin Domachowski tells CRN. While steering clear of pushing overhyped new technologies on customers tha ...

To receive full access to Campaign's content including: Unrestricted access to all The Information and The Knowledge content Access to Campaign's in-depth features and coveted reports including ...

As our CEO, Aman Bhutani, said, "There's really no substitute for listening to them directly." We Love Our Customers was an in-person event, hosted by GoDaddy leadership, that allowed us to do ...