Good customer service is important, as customers who are satisfied with their purchase and the customer service they have received are more likely to become regular customers. When customers post ...

Positive customer service experiences are important for building and maintaining customer loyalty and managing brand reputation. Advancements in AI solutions are providing companies with ...

Earlier this year, we surveyed more than 1,000 consumers in the U.S. for our 2024 State of Customer Service and CX Study. We asked about the importance of a personalized experience. We found that ...