Good customer service is important, as customers who are satisfied with their purchase and the customer service they have received are more likely to become regular customers. When customers post ...

Just how important is speed ... Fast response impacts your bottom line – Just as customer service and convenience make price less relevant, so does quick response or fast service.

Earlier this year, we surveyed more than 1,000 consumers in the U.S. for our 2024 State of Customer Service and CX Study. We asked about the importance of a personalized experience. We found that ...