Chatbots are becoming increasingly common, with more than three quarters of consumers saying in a 2022 survey that they had ...

"It's a lot of work, and it's expensive to think about customer experience and design ... service that AI is doing well. Now, how long before the state-of-the-art AI makes it into that chatbot ...

As AI adoption continues to rise, its potential to transform customer service is becoming increasingly evident. Chatbots have been around for a number of years, and continue to prove their value ...

has expanded its partnership with Manhattan Associates to include the solution provider’s AI-powered customer service chatbot. The Exchange has run order fulfillment through Manhattan Active Omni ...

International delivery firm DPD is updating its AI-powered chatbot after it gave some unexpected responses during an exchange with a disgruntled customer. Musician Ashley Beauchamp recently turned ...

In February, March, April, and May of 2024, Smith asked a series of questions to a chatbot found in the support section of Substack's website. Smith asked, "do you respond to complaints," and the ...

Opinions expressed by Forbes Contributors are their own. I cover the global consumer and retail. AI has completely disrupted the modern customer experience and this holiday shopping season it will ...

The next phase of consumer interaction with AI technology will move far beyond chatbots, according to a panel of AI experts ...